Report a Property Issue

Use this form to report any maintenance issue, damage, or problem at your property. We'll review your report and be in touch as soon as possible.

Urgent problem?

Contact us immediately for issues such as gas leaks, flooding or burst pipes, loss of heating or hot water, electrical hazards, or security concerns like a broken lock or window. For everything else, please use the form below.

WhatsApp us Call +44 191 323 4555

Your details

Full name

Email address

Contact number

Property address

Include a flat / house number and postcode

Issue details

Problem description

Date first noticed

How frequent is the problem?

Additional notes (optional)

Access & preferences

Is parking available for contractors at the property?(required)

YesNo

Are there pets at the property?(required)

YesNo

Are you happy for Toolbox to enter using their management set of keys?(required)

YesNo

Photos (optional)

Attach up to 8 photos (JPG, PNG, HEIC, WebP), 10 MB each. Photos help our team diagnose the issue before attending.

No photos attached

We’ll send your details to our management team. By submitting you agree to our Privacy Policy.

All submissions are triaged internally by Toolbox Property Management Ltd.