Tenant Portal

Report a Property Issue

Use this form to report any maintenance issue, damage, or problem at your property. We'll review your report and be in touch as soon as possible.

Urgent problem?

For gas leaks, floods and anything needing immediate attention, please contact us directly via email at repairs@toolbox.group. Otherwise, please use the form below.

Your details

Full name

Email address

Contact number

Property address

Include a flat / house number and postcode

Issue details

Problem description

Date first noticed

How frequent is the problem?

Additional notes (optional)

Access & preferences

Is parking available for contractors at the property?(required)

YesNo

Are there pets at the property?(required)

YesNo

Are you happy for Toolbox to enter using their management set of keys?(required)

YesNo

Photos (optional)

Attach up to 8 photos (JPG, PNG, HEIC, WebP), 10 MB each. Photos help our team diagnose the issue before attending.

No photos attached

We’ll send your details to our management team at repairs@toolbox.group. By submitting you agree to our Privacy Policy.

All submissions are triaged internally by Toolbox Property Management Ltd.