Privacy Policy

Toolbox Property Management Ltd (“we”, “us”, “our”) is committed to protecting your personal information. This policy explains what data we collect, why we collect it, and how it is used.

What We Collect

When you submit a property issue report, we collect information you provide such as your name, contact details, property address, and a description of the issue. We may also collect any photos or files you attach to your report.

How We Use Your Data

Your information is used solely to process and respond to your maintenance report. We do not sell, rent, or share your personal information with third parties except where necessary to resolve the reported issue (for example, sharing relevant details with a contractor).

Data Retention

We retain issue reports and associated personal data for as long as necessary to fulfil the purpose for which they were collected and to meet any legal obligations. You may request deletion of your data at any time by contacting us.

Cookies

This website uses basic analytics cookies to understand visitor behaviour. No personally identifiable information is collected through cookies. You can manage your cookie preferences using the banner shown on your first visit, or disable cookies entirely in your browser settings.

Your Rights

Under UK GDPR you have the right to access, correct, or request deletion of personal data we hold about you. To exercise any of these rights, contact us at alex@toolbox.group.